Regulamin En


1. Contact details

1.1. The online store available at www.VTES.STORE (VTES.EU) is run by Alicja Staszewska conducting business activity under the business name Alis Alicja Staszewska, registered in the Central Register and Information on Economic Activity (CEIDG), operated by the Ministry of Entrepreneurship and Technology of the Republic of Poland, with the NIP (tax identification) number: 6381596523 and REGON (National Official Business Register) number: 380396970.

1.2. Address details:

Alis Alicja Staszewska
Alicja Staszewska
Morcinka 48A
43-200 Pszczyna

1.3. Inquiries and complaints may be directed to the following address: or by phone: 692 881 914, between 8am and 3pm on business days (excluding Saturdays, Sundays and holidays).

2. Manufacturer names and trademarks

All trade names, product names, company names and their respective logos used on the VTES.STORE website belong to their owners and are used only for identification purposes. They may be registered trademarks. All materials, descriptions and photographs presented on the VTES.STORE websites are used for informational purposes. The website content (copy, pictures, graphics) and all its parts are the property of VTES.STORE, producers, suppliers or business partners.

3. Communication channels

VTES.STORE uses the following methods of communication with the customer:
electronic forms on the VTES.STORE website,
postal mail.

4. Availability of items

The quantities provided in the order form are potential quantities and may change when placing the order. In the case of lack of information about the status of items in stock, VTES.STORE reserves the right to process the order at a later date, when the ordered items are available or after agreeing on the date with the customer.

5. Order processing

Orders are processed within the maximum of seven business days from the date of placing the order. Depending on the customer’s country and the size of the order, shipment will be carried out on Mondays and Fridays or the first following working day.
“Processing of orders” should be understood as confirmation of product availability (or lack thereof) and informing the customer about the date of shipment.

6. Shipment and delivery time

6.1. Shipment of VTES.STORE parcels in Poland is carried out by the courier company InPost.

6.2. Shipping costs are covered by the customer. For orders exceeding standard dimensions, weight, etc., the order will be processed after informing the customer about additional costs.

6.3. The maximum order processing time is 7 working days from the date of placing and confirming the order, except for pre-orders and individual orders – submitted by email and under conditions additionally agreed on by both the customer and VTES.STORE.

7. Payments

7.1. Payments shall be made using the system or, upon an additional agreement between the customer and VTES.STORE, using a traditional transfer in accordance with the agreed date of payment
For individual orders, payment shall be made immediately upon making the purchase. Other forms of payment are possible only after prior arrangement by email and require acceptance by both parties.

7.2. The prices of all products on the VTES.STORE website are gross prices and include taxes on goods and services.

7.3. If the order is placed by an entity conducting business activity, a VAT invoice will be issued without the recipient’s signature.

7.4. Payments for orders placed through the VTES.STORE website are processed by the system. If you choose to pay with a bank not listed in the system, the transfer is not successful or if you make an individual, deferred payment (due within 7 days), the payment should be made to our bank account:

Alis Alicja Staszewska
Alicja Staszewska
Morcinka 48A
43-200 Pszczyna
PL 55 1140 2004 0000 3902 7768 6555

8. Withdrawal from a distance contract

8.1. Who can withdraw from a distance contract

The customer may cancel a purchase (withdraw from the contract) made by mail order, without providing a reason, even if the goods are in accordance with the contract, by submitting to the above correspondence address a written statement of withdrawal within 14 calendar days from the date of delivery. Whether the deadline is met shall be decided by the date of posting. The time period to withdraw from the contract begins at the moment of collecting the purchased item by a third party other than the carrier, and in the case of multiple items which are delivered separately or in parts from taking possession of the last item or part.

8.2. Effects of withdrawing from a distance contract

The effect of withdrawing from a contract is that the contract is deemed null and void. VTES.STORE is obliged to return to the customer all payments, including the costs of delivery, using the same payment method that the consumer used, unless the customer explicitly agrees to a different payment method. In any case the customer will not incur any additional costs resulting from this return. The return shall be made without delay and no later than within 14 days from the date of receipt of the statement of withdrawal. VTES.STORE is not obliged to reimburse excess costs of delivering the item to the consumer if the customer chooses a more expensive means of delivery than the cheapest standard delivery method offered by VTES.STORE. The customer is obliged to return the item to VTES.STORE within 14 days from withdrawing from the contract. The customer bears the cost of returning the item directly to the entrepreneur. The customer shall be held responsible if the value of the item is reduced by using it in a way other than what is necessary to establish the nature, characteristics and functioning of the item.

8.3. Suggested procedure for withdrawing from a distance contract.

To withdraw from the contract, the customer shall send the completed withdrawal form to VTES.STORE. The form can be downloaded here: RETURN FORM

To enable the withdrawal procedure to be carried out as quickly and efficiently as possible, please follow to the following rules/steps:
Inform us of your decision by a statement made by:
sending an email to
sending a RETURN FORM on paper, in a package together with the returned goods
Assemble the returned goods,
Attach a proof of purchase (receipt/invoice) to the package,
Attach a declaration of withdrawal to the package or at least your contact details (for faster identification of the shipment/order),
Pack the goods safely,
Send the goods Immediately, at your own expense, to the address given on the return form.
8.4. The right to withdraw from a distance contract is not entitled in cases of a contract:

in which the price or remuneration depends on fluctuations in the financial market over which VTES.STORE has no control, and which may occur before the deadline to withdraw from the contract;
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
in which the subject of the service is an item delivered in a sealed package, which after opening cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things;
in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
providing digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline to withdraw from the contract and after informing him by VTES.STORE about the loss of the right to withdraw from the contract.

8.5. Speeding up the refund
The process of handling the return of goods and refund will be faster if:
you declare the return through our RETURN FORM,
the product is complete and returned in its original packaging,
you attach to the package a legibly completed return form complete with your contact details,
The goods are delivered to us via a courier company.
9. Warranty

9.1. VTES.STORE is obliged to deliver goods without defects.

9.2. Under the warranty, VTES.STORE is liable to the customer for physical and legal defects of the goods.

9.3. VTES.STORE is responsible for physical defects of the goods that existed at the time of transition of the danger to the customer or resulted from a reason inherent in the goods at the same time. The product has physical defects, in particular when:

a. it does not have the characteristics that product of this type should have due to the purpose indicated in the Sales Agreement or resulting from circumstances or purpose;
b. It does not have the characteristics that VTES.STORE has provided to the customer, including presenting a sample or design;
c. it is not suitable for the purpose of which the customer informed VTES.STORE when concluding the Sales Agreement, and VTES.STORE did not raise any objections to such purpose;
d. it was delivered to the Customer in an incomplete state.

9.4. VTES.STORE is released from liability under the warranty, if the customer was aware of the defect at the time of conclusion of the Sales Agreement.

9.5. Under the warranty, the customer is entitled to the following rights:
a. To submit a statement on price reduction or withdrawal from the contract, unless VTES.STORE will immediately and without undue inconvenience to the customer replace the goods or remove the defect (this limitation does not come into effect if the goods have already been repaired or replaced by VTES.STORE)
b. To demand repair or replacement of the goods.

9.6. VTES.STORE liability under the warranty for physical defects ceases two years after the delivery of the goods.

9.7. In the event of the sale of goods in trade between entrepreneurs pursuant to Article 558 § 1 of the Polish Civil Code, the parties exclude the liability of VTES.STORE under the warranty for physical and legal defects of goods. In particular, VTES.STORE shall not bear any responsibility for hidden defects of the item sold.

10. Complaint procedure

10.1. VTES.STORE undertakes to consider each complaint within 14 days, and if this is not possible, to inform the customer during this period when the complaint will be considered. VTES.STORE is not a manufacturer of goods.
10.2. The manufacturer is liable under the warranty of the sold goods under the conditions set out in the Terms and Conditions or if the manufacturer’s Warranty Regulations provide for such a possibility, the customer may submit his or her claims under the warranty directly to the manufacturer whose address is located on the manufacturer’s website or on product packaging.
10.3. VTES.STORE shall refund the costs related to returning the goods as soon as it receives the parcel and considers the complaint.
10.4. To speed up the complaint procedure, it is recommended that the returned goods are accompanied by proof of purchase of the product through the VTES.STORE website: receipt, invoice, bank transfer confirmation or credit card statement.
10.5. In the complaint, the customer should describe the detected deficiencies or physical defects of the goods and specify which of the rights under the warranty the customer uses.

11. Complaints related to the provision of electronic services

11.1. VTES.STORE undertakes actions to ensure fully correct operation of its online store, to the extent that results from current technical knowledge and undertakes to remove within a reasonable time any defects reported by customers.
11.2. The Customer may notify VTES.STORE of any defects or interruptions in the operation of the online store website.
11.3. Defects of the online store may be reported by the customer in writing to the following address: Alis Alicja Staszewska Morcinka 48a 43-200 Pszczyna or by sending an email to the following address:
11.4. In the complaint, the customer should provide his or her name, mailing address, type and date of the defect related to the functioning of the store.
VTES.STORE undertakes to consider each complaint within 14 days, and if this is not possible, to inform the customer during this period when the complaint will be considered.

12. Settlement of disputes

12.1. Disputes arising from these Terms and Conditions shall be settled by a court of proper jurisdiction for the seller’s place of residence.
12.2. In the event of a dispute between the customer and VTES.STORE, the customer has the right to use out-of-court dispute resolution, and in particular to use mediation conducted by the Polish Trade Inspection or to use the Permanent Consumer Courts of Arbitration at the provincial inspectorates of the Trade Inspection. The customer who is a consumer can also ask the municipal and district consumer ombudsman, as well as social organizations whose statutory task is to protect the interests of consumers, such as the Polish Consumer Federation and the Association of Polish Consumers.
12.3. From February 15, 2016, the European Commission provides an online platform for out-of-court settlement of disputes – regarding contracts and obligations related to online sales – between a consumer resident in the European Union and an entrepreneur registered in the European Union. The platform is located at: EU COMMISSION

13. Amendments to the Terms and Conditions

13.1. VTES.STORE has the right to amend these Terms and Conditions.
13.2. The amendment to the Terms and Conditions shall enter into force within 14 days from the date of notifying the customer about the change by an announcement on the website.
13.3. The amendment to the Terms and Conditions comes into force when it results from mandatory legal provisions and is more favorable for the customer.